CAG calls for consultants for work study

Expression of Interest (EOI)
Subject: Appointment of a Consultant to conduct a work-study to redefine/established work norms relevant in the current context for optimized staffing of Group ‘B’ & ‘C’ cadres in Indian Audit and Accounts Department and thus arrive at a continuing scientific framework to estimate manpower requirement for various types of audit/ accounting work in the changing environment
The Comptroller and Auditor General of India is the sole authority prescribed in the Constitution of India entrusted with the responsibility of audit of accounts of the Union and of States. He is appointed under Article 14(i) of the Constitution. His duties and powers are determined under Articles 148(5) and 149 to 151 of the Constitution and CAG’s (DPC) Act, 1971. He discharges his responsibilities through the agency of the Indian Audit and Accounts Department. In addition to the Headquarters office in New Delhi, the IA&AD has 136 field offices with 91 Branch Offices and 465 RAOs across the country and abroad. The offices consist of both Audit and Accounts and Entitlements offices. The staff strength of the Department is about 48,000 consisting of personnel in Group ‘A’, ‘B’,’C’ and ‘D’.
Introduction:
The existing work norms, crucial for assessing manpower needs for both audit and accounts and entitlement offices, are very old. There have been rapid changes in the work environment over the past couple of decades such as automation of certain government functions, increased role of public private partnership model, increase in regulatory functions, e-governance, and changes in public funding of major programmes and schemes, etc. As a result, the existing work norms have become outdated and are no longer comprehensive enough to be of much use in determining optimal strength of the Department. Further, in the case of Accounts & Entitlements (A&E) offices, the working environment has changed from a manual accounting system to an IT based system. The norms, therefore, need review and revision due to changes in audit/ accounting processes over years. It has therefore, been decided to conduct a work study to redefine/ revise the work norms for assessing the staff strength in Group ‘B’ & ‘C’ cadres in different streams of IA&AD.
The idea of involving a consultant is to get a work-study conducted to redefine the work norms relevant in the current context for assessing staff strength in Group ‘B’ & ‘C’ cadres in different streams of IA&AD and arrive at a scientific framework to estimate manpower requirements continually for various types of audits/ accounting work. Purpose of this exercise is to classify the audit functions into following broad categories: Expenditure audit, Receipt audit (with compliance, financial attestation and performance aspects). In addition, there are three other functions in the organization viz~ Accounting, Administrative and Training. The Consultant will have to create distinct models for human resource requirements, one for each of the above category to cove r the entire organization. The work study team will be required to visit a few field offices also from each type, to be able to develop a good model.
Role of Consultant:
The scope of work-study will consist of the following:
Scope of Work
(i) Workload norms identification for distinct roles for each identified categories Norms are to be derived from identification and assessment of factors that drive effort/ volume of work. Any change in these results in effort requirement and hence manpower.
(ii) Activity level time estimation based on the new norms within each distinct role within each identified category - This will include a detailed role profile stating the time spent by each distinct role within each relevant process steps for processes where the role has considerable contribution.
(iii) Development of manpower estimation model to calculate overall FTE (full time equivalents) required
This will help estimate the manpower required completing a specific kind of audit and manpower strength for accounting and other functions.
A comprehensive work study report to meet the specified objectives based on the study conducted should be submitted along with:
Deliverables:
i. Documented lists of processes and ‘Work Distribution Chart’ analysis for each role/ level.
ii. Role profiles and activity level time estimate for the unique roles within the category based on the new norms.
iii. List of potential productivity improvement opportunities areas for unique roles within the category.
iv. FTE estimation model for each identified category.
The consultant should be a company/society/an institute which possesses expertise in conducting work studies to devise the work norms for optimized staffing and to arrive at a scientific frame work to estimate manpower requirement for a specified work especially in the Government Sector i.e. in a large-sized government department, government company or an autonomous body funded by the government. The consultant should have conducted at least 10 work studies of which at least one should be in government sector.
Eligibility/ Pre-qualification
The Consultant should apply by giving complete details of their background, the work studies undertaken in the past and present, list of experts working in their panel, the financial status of the company, etc. along with adequate evidence to support the same. Certificates from the organizations (especially Government organizations where similar studies were conducted) could be helpful. The same should be sent to
Director (P),
Office of the Comptroller and Auditor General of India,
Pocket 9, D.D.U. Marg,
New Delhi.
The last date for the receipt of the proposal is August 14, 2009.