Steno and DEO outsourcing

OFFICE OF THE COMPTROLLER AND AUDITOR GENERAL OF INDIA
9, DEEN DAYAL UPADHYAY MARG, NEW DELHI- 110124
Tender Enquiry No.1188–GS/18-2008(KW) Dated : 23.7.2009
Tender notice inviting bids from agencies for Outsourcing of Stenographers and
Data Entry Operators (DEOs) on Contract basis.
Sealed tenders are invited from reputed Agencies for outsourcing of Stenographers and Data
Entry Operators (DEOs) on contract basis in the office of the Comptroller and Auditor General of
India as detailed below:
1. Total No. of persons required : 5 Stenos and 20 DEOs (Subject to change as
per actual requirements)
2. Eligibility : Graduates with good knowledge of English
and operating computers.
Proficiency in stenography (only for Stenographers).
3. Age : Not exceeding 30 years.
4. Period : Approximately for one year.
5. Security Considerations : The persons supplied by the agency should not
have any Police record/criminal cases against
them. The agency should make adequate enquiries
about the character and antecedents of the
persons being recommended.
6. Period within which the manpower
should be supplied. : Within 5 days of award of contract.
Other details like eligibility criteria, procedure for application, and terms & conditions
may be down loaded from our web site www.cag.gov.in
Sd/-
(Dinesh Kumar)
Sr. Administrative Officer
Eligibility Criteria:
a) The Agency should be registered with the concerned Govt. Authorities under the
Companies Act, ESI Act & Service Tax under Central Excise Act and a copy of the
registration may be submitted. The Agency should also provide an undertaking that
they will comply with all relevant statutory norms.
b) The Agency should have a minimum of 3 years experience in supplying manpower.
c) The Agency should submit its PAN and Sales Tax registration Number.
d) An earnest money of Rs. 10,000/- (Rupees ten thousand only) in form of a demand
draft drawn in favour of PAO, AG (Audit) Delhi payable at Delhi may be submitted
along with the bid failing which bids will not be considered.
e) The successful bidder should furnish a security deposit equivalent to Rs. 1 lakh which
will be forfeited in case the supply of manpower is delayed beyond the stipulated
period indicated at para 6 above or on account of unauthorized absence from
duty/misconduct on the part of manpower supplied by the agency.
How to apply:
The tenders should be submitted in two separate sealed covers. The first sealed cover
should be super scribed “ Technical Bid’ and should contain (i) Company profile including
previous experience of manpower supply to Government Department etc. (ii) Acceptance of
terms and conditions mentioned at para (a)-(e) above (iii) Demand Draft for earnest Money
Deposit. The second sealed envelope super scribed as ‘Financial Bid’ should contain only
rates which is to be quoted on monthly basis for normal duty of 8 hours per day per person.
Both the sealed covers should be put in single cover super scribed ‘Tender for supply of
Stenographers and DEOs’ and should be sent to Shri Dinesh Kumar, Sr. Administrative
Officer, Office of the Comptroller and Auditor General of India, 9, Deen Dayal Upadhyay
Marg, New Delhi-110124. The tender must reach this office by 10.00 hrs on 10-08-2009.
Tenders received after this time will not be considered if they choose to be present)
The tenders will be opened by a Bid Committee in the presence of participating
bidders.
TERMS & CONDITIONS
(a) This office may require the service provider to dismiss or remove from the site of
work, any person or persons, employed by the service provider, who may be
incompetent or for his/her/their misconduct and service provider shall forthwith
comply with such requirements.
(b) The service provider shall provide Photo Identity Cards to persons employed, which
should be invariably displayed during office hours. Loss of card must be reported
immediately.
(c) The service provider shall replace immediately any of its personnel, if they are
unacceptable to the office because of security risk, incompetence, conflict of interest
and/or breach of confidentiality or improper conduct, upon receiving written notice
from office.
(d) Office shall not be liable for any loss, damage, theft, burglary or robbery of any
personal belongings, equipment or vehicles of the personnel of the service providers.
(e) The personnel deployed should be polite, cordial, positive and efficient, while handling
the assigned work and shall promote good will and enhance the image of this office.
The service provider shall be responsible for any act of indiscipline on the part of
persons deployed by him.
(f) The service provider shall not assign, transfer, pledge or sub contract the performance
of services without the prior written consent of this office.
(g) The personnel deployed shall not divulge or disclose to any person, any details of
office, operational process, technical know-how, security arrangements, and
administrative/organizational matters as all are of confidential/secret nature.
(h) The service provider’s personnel shall not be entitled to any
benefit/compensation/absorption/regularization of service with office under the
provision of Industrial Disputes Act, 1947 or Contract Labor (Regulation & Abolition)
Act, 1970. Undertaking to this effect will be required to be submitted by the service
provider to this office in respect of all personnel deployed at this office.
(i) The service provider shall ensure deployment of suitable people from proper
background after investigation by the local police, collecting proofs of identity like
driving license, bank account details, previous work experience, proof of residence and
recent photograph and withdraw such employees who are not found suitable by the
office for any reason, immediately on receipt of such a request.
(j) The service provider shall ensure proper conduct of his personnel in office premises,
and enforce prohibition of consumption of alcoholic drinks, paan, smoking, loitering
etc.
(k) The service provider shall engage the necessary personnel as required by our office
from time to time. The said personnel engaged by the service provider shall be the
employees of the service provider and it shall be the duty of the service provider to pay
their salary every month.
(l) The transportation, food, medical and other statutory requirement in respect of
personnel of the service provider will be the sole responsibility of the service provider.
(m) The character and antecedents of each of the personnel of the service provider will be
got verified by the service provider before their deployment, and a certificate to this
effect may submitted to this office.
(n) Working hours would be normally 8 ½ hors per day between 9.00 A.M to 5.30 P.M
during working days including half an hour’s lunch break. Actual amount per hour
would be calculated for the personnel deployed on duty.
(o) The personnel may be called on Saturdays, Sundays and other gazette holidays, if
required. They may be paid extra as per rates approved by the office.
(p) The service provider will submit the bill in triplicate in the 2nd week of the month. The
payment will be released by the 1st week of the following month.
(q) The service provider will provide the required personnel for shorter periods also, in
case of any exigencies as per the requirement of the office.
(r) The service provider shall provide a substitute well in advance if there is any
probability of the person leaving the job due to his/her own personal reasons. The
payment in respect of the overlapping period of the substitute shall be the
responsibility of the service provider.
(s) Payments to the service provider would be strictly on certification by the officer with
whom the personnel is attached that his/her services were satisfactory and attendance
as per the bill preferred by the service provider.
(t) The service provider shall be available for contact at all times, and receipt of message
sent by e-mail/fax/Special Messenger from this office to the service provider shall be
acknowledged immediately.
(u) The agency should be registered with the concerned Govt. Authorities, and a copy of
registrations may be submitted.
(v) The Agency should submit its PAN and Sales Tax Registration Numbers.
(w) An Earnest Money Deposit of Rs. 10,000/- in the form of demand draft drawn in
favour of PAO, AG (Audit) Delhi, payable at Delhi may be submitted, failing which
bids will not be considered valid.
(x) The successful bidder should furnish a security deposit equivalent to Rs. 1 lakh which
will be forfeited in case the supply of manpower is delayed beyond the stipulated
period indicated at para 6 above or on account of unauthorised absence from
duty/misconduct on the part of manpower supplied by the agency.